Website Privacy Policy

Healthark Innovations, LLC

Last updated: August 25, 2024

Introduction

HealthArk Innovations (HAI) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with HealthArk Innovations of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. 

If at any point in time HealthArk Innovations decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

Please note that this policy does not govern the collection and use of information by companies that HealthArk Innovations does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

This Policy applies to HealthArk Innovations, and it governs any and all data collection and usage by us. Through the use of healtharkinnovations.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website.

2. Why we collect personally identifiable information and the legal basis for such collection.

3. How we use the collected information and with whom it may be shared.

4. What choices are available to you regarding the use of your data.

5. The security procedures in place to protect the misuse of your information.

Collecting and Using Your Information

Personal Data

We may collect and securely store personal information that you provide to us in connection while using our service. we may ask you to provide us with certain personally identifiable information (PII) that can be used to contact or identify you. Identifiable information may include, but is not limited to:

• Full Name

• Email Address

• Address and Phone Number

• Payment Details

• Employment Information

We collect this information for the following purposes:

1. To better understand your needs and provide you with the services you have requested,

2. To fulfill our legitimate interest in improving our services and products,

3. To send you promotional materials containing information related to our services,

4. To contact you to fill out surveys or participate in other types of market research,

5. To customize our website according to your online behavior and personal preferences,

6. To provide customer support and personalized service delivery, and to ensure compliance with regulatory requirements,

7. Information that when combined with other information like that listed above can then be used collaboratively to identify a specific individual.

Usage Data

Usage Data is collected automatically when using our software. Usage Data may include information such as your device's internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

This data is essential for optimizing the performance and security of our software, enabling us to tailor the user experience, diagnose technical issues, and improve the overall functionality of our platform. Additionally, this information allows us to detect and prevent fraudulent activities, ensure compliance with industry standards, and provide you with more effective customer support by understanding how our software is utilized across various environments.

Protected Health Information (PHI)

As a provider of advanced billing software and claims submission services, we may collect, process, and store Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to adhering to the stringent privacy and security requirements mandated by HIPAA, ensuring that all PHI is handled with the highest level of confidentiality and integrity. 

Data Retention

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Service Providers: 

We may share your information with carefully selected third-party service providers who assist us in delivering our comprehensive billing solutions and claims management services (please note this does NOT include your phone number or you SMS notifications consent). These service providers may include cloud hosting services, payment processors, data analytics firms, and technical support teams that are integral to the operation, maintenance, and enhancement of our software platform. 

These third parties are contractually obligated to maintain the confidentiality and security of your information, ensuring that it is used solely for the purpose of supporting our service offerings. By partnering with these providers, we can ensure the reliability, efficiency, and scalability of our billing software, enabling us to better serve your needs and facilitate the secure and accurate processing of financial transactions and claims submissions. 

Legal Requirements: 

We may disclose your information as required by law or in response to legal processes, such as subpoenas, court orders, or other legal requests. This disclosure may be necessary to comply with regulatory obligations, enforce our terms of service, protect our rights and property, or assist in the investigation of illegal activities, fraud, or other violations of legal standards. 

This may include sharing relevant information with government agencies, regulatory bodies, or legal authorities in order to ensure compliance with healthcare regulations, such as HIPAA, and financial reporting requirements. We are committed to maintaining the confidentiality of your information and will only disclose what is legally necessary, ensuring that any such disclosure is handled with the utmost care and in accordance with applicable laws.

In the event of a merger, acquisition, or the sale of all or a portion of our company assets, your information may be transferred to the new owner or successor entity as part of the transaction. This transfer is essential to ensure the continuity of our billing solutions software and claims management services, allowing the new ownership to maintain and support the services you rely on. The acquiring entity will assume the rights and obligations regarding your information as outlined in our privacy policy, and we will take all necessary steps to ensure that your data is treated with the same level of security and confidentiality.

We implement a comprehensive array of administrative and technical safeguards to protect the confidentiality, integrity, and availability of your information. These measures are designed to mitigate risks and prevent unauthorized access to your data. We continually update and refine our security practices to address emerging threats and adhere to industry best practices, ensuring that your information is handled with the highest standards of protection. However, despite our rigorous efforts, it’s important to understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to employ security measures, we cannot guarantee absolute security. We encourage you to also take precautions, such as using strong passwords and safeguarding your account information, to further protect your data.

You have the right to access and correct your personal information at any time. This means you can review the information we have on file, request updates or corrections to ensure it is accurate and up-to-date and address any discrepancies you may find. We are committed to providing you with the tools and support necessary to manage your personal data, and we encourage you to reach out to us if you need assistance in exercising these rights. Ensuring the accuracy of your information helps us serve you better and maintain the integrity of our services.

 You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. We are committed to facilitating this process smoothly and securely, so you can access, review, and move your data as needed without unnecessary barriers or delays. This right empowers you to manage your personal information in a way that best suits your needs and preferences.

You have the right to request the deletion of your personal information, subject to certain exceptions. We are committed to respecting your privacy and will process deletion requests promptly, while ensuring that any retained information is handled in accordance with applicable laws and regulations. 

Our software may contain links to third party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this Privacy Policy:

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

HealthArk Innovations greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in HealthArk Innovations products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice. 

HealthArk Innovations is committed to protecting your privacy. We implement administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your information. It is also the policy of HealthArk innovations to implement security measures to reasonably and appropriately meet the standards and specifications set forth by the HIPAA Security Rule. 

 By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.

If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email, telephone number or mailing address:

Email:  support@healtharkinnovations.com

HealthArk Innovations
5457 Twin Knolls Rd
Columbia, Maryland
21045